Export ecaOS Logs

Applicability:

• ecaOS 5

Description

• The ecaOS logs consist of critical information of the ECA, which is essential for troubleshooting issues encountered on the machine.

Requirement

• USB Storage media

• Internet connection (for sending logs to TrueBlue Support)

---

Procedure

1

Download and extract Export_ECAOS_Log_v1.03.bat onto D:drive of the targeted ECA.

2

Right-click the Export_ECAOS_Log_v1.03.bat file, select Run as administrator

3

All files will be exported into D:\Log_Export.

4

After export, please zip the whole folder and then email the zipped file to [e-mail].